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Frequent questions


The keys pick up always takes place in our office in Jesolo, via Aquileia 147 – 149, between 4:00 pm and 7:00 pm on the arrival day.
At the check-in, remember to keep the documents of all Occupants and the booking confirmation letter on hand (for Italian Guests, the tax code of the Holder is also required). The registration of these documents is a formality required by Italian law. To speed up procedures, we strongly recommend that you fill up the form you will receive by email. We underline that this procedure will be active until 24 hours before the check-in date.
The apartments will be available from 4:00 pm of the check-in date, since we need some time to clean and control the flats after the former Guests’ departure. However, you can call our office on the check-in date to know if your flat is available in advance. If so, we will be happy to give you the keys before 4:00 pm.
At the time of booking, you can pay the 30% required deposit cash, by credit card (Visa or Mastercard) or ATM in our office, or sending a bank transfer. You can pay the balance cash (to the extent permitted by law), by credit card (Visa or Mastercard) or ATM in our office on the check-in date, or sending a bank transfer at least 5 working days before your arrival.
There may be additional costs to the total. Generally, the tourist tax of 1,00 € per person per night up to a maximum of 10 following nights (children under 10 are free), and in some cases the beach cost. On Guests’ request, other costs can be added, such as the rental of sheets. Please remember that a caution of 100,00 € cash is required at the check-in.


On the departure date, apartments shall be vacated by 10:00 am, to allow us to clean and ensure the entry of new tenants.
The apartment shall be left in order and clean, with washed bathroom and floors, free from garbage, bottles and boxes, with the internal shelves of the furniture clean, the dishes washed and the refrigerator empty and defrosted, leaving the fridge door open. Otherwise, the cleaning costs will be charged, starting from 50,00 € and depending on the degree of decay and dirt left. If the Client finds an inadequate level of cleanliness upon arrival in the apartment, he must notify the agency within the same day of arrival, in order to allow the rearrangement of the real estate unit. On Clients’ request, cleaning costs (starting from 50,00 € depending on the booked apartment) can be added to the total amount to be paid at check-in.
Before repayment of the deposit, the personnel in charge are authorized to carry out random inspections to verify the cleanliness and tightness of rented units. In the event of non-cleanliness or damage to the property or furniture, the deposit will be retained, except for higher costs for restoration.
In case of early departure or after hours, please notify it us by the day before. Keys must be returned to the staff in charge in our office or in the appropriate external box for departures after hours. In the latter case, the deposit will be sent by bank transfer at a cost of 5,00 €.
N.B.: In the event of early departure, Domus Real Estate is not required to return the fee and expenses already paid.

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Apartments are equipped with dishes, kitchen utensils, a pillow, a mattress cover and a blanket for each bed. Linen, household and personal hygiene products are not included. On request, you can rent sheets and pillowcases at our office.
Each unit has one dedicated parking place of standard dimension when clearly indicated in the description of the flat’s services. We recommend you to respect the numbering of the parking place and to use only your dedicated parking place, assigned by Domus Real Estate.
The interiors’ images on the website have to be considered only as indicative. Please contact us to get information specifically about your apartment’s interiors.
The apartments can accommodate a number maximum of people up to the one indicated as “places” in the description. In this case, children and new-borns have to be considered as adults in the counting.
In some of our units, pets are allowed. In particular, cats and dogs of small and medium size (max 10 kg). Please tell us the presence of the pet at booking time. An extra 50,00 € will be charged to the reservation. We remind you to have with you the vaccinations’ booklet. The animal’s behaviour must be managed by its owner in order not to disturb other Guests and the use of the leash is mandatory when not in the flat.
In respect of all Guests, we kindly ask you not to smoke inside the flats.
Normalmente le prenotazioni sono di 7 giorni, con arrivo e partenza di sabato o di lunedì per prenotazioni presso il Residence Blu Village. TUsually, reservations have a minimum stay of 7 days with arrivals and departures on Saturdays or Mondays in case of reservations in the Blu Village Residence. However, during low season’s periods it is possible to have a 3 days minimum stay with arrivals and departures in other days of the week. For long periods contact us directly to get a tailored offer.
First of all, check your inbox and the spam. Otherwise contact us and, after checking our systems, we will send you the confirmation letter again.